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You do not need to return your products to the retailer for warranty. If you follow the steps below, as the New Zealand distributor and support agent, Hook Technologies Ltd will assist you directly.
STEP 1:
Please read our Questions Answered page first as your answer may be found here.
For product specific support for DishTV products visit www.dishtvsupport.co.nz
For product specific support for Topfield products visit www.topfield-newzealand.co.nz
For product specific support for Haute products visit www.haute-newzealand.co.nz
For product specific support for Visione products visit www.visione-newzealand.co.nz
For product specific support for MagicTV MyFreeview|HD PVRs visit www.magictv.co.nz
Or see our Support page for Basic How-To Guides.
STEP 2:
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For free technical assitance on our brands Call 07 8255254 Mon-Fri, 8am - 5pm Ask for our technical desk |
STEP 3:
If we are unable to fix the problem over the phone, our service technician will provide you with an RMA number (Return Merchandise Authorisation number) and can email you an RMA form for you to fill in.
If your return is under warranty please note that you must include a copy your original sales receipt. We cannot process any warranty claims without a copy of your original sales receipt. Warranty does not cover any damage you may have caused or damage caused by operation outside of designed working and storage environments, power surges, fluctuations and interferences, and other peripheral devices.
If your return is due to non-warranty reasons (such as you have altered the settings on your receiver), you do not need to supply a copy of your sales receipt. Please note we will charge you for fixing non-warranty problems and we will charge you for return freight. This will all be discussed with you on the phone when you call us in Step 2.
NOTE: A minimum of $35 +gst Inspection Fee will be applied if returned goods are found not to be faulty, (Technicians time will be charged at $50 +gst per hour).
STEP 4:
Package up your product in it’s original packaging, complete with user manuals, remote controls etc. Include the RMA form (and a copy of your original sales receipt if returning under warranty). Make sure the packaging is secure.
STEP 5:
Send it off to us and we will fix or replace it for you. We suggest you have courier insurance on the product before dispatching it.
Warranty & Service Dept
Hook Technologies Ltd
872 Old Mountain Rd
RD1
Raglan 3295
